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Diaconu Diana Business and Administration Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. Please note that this Assessment document has 13 pages and is made up of 9 Sections. Diana Diaconu Section 1: Using the telephone This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls.
Learning objective Place in Assessment 1. Transfer You can transfer the caller to right person. In this way you can make sure that he receive the right information in a short time. Music on hold The music is played on when a person is placed on hold.
In this way you can make the waiting acceptable and you can avoid the noises from the background. Prepare a brief report advising people on: If possible, use specific information from procedures in your own organisation or one that you are familiar with.
Being rude, abusive, un-helpful or just generally sound un- interested it creates a negative image against yourself and the company. Whenever you make a call you are your companies representative so it is always important to be as polite and as helpful as possible as this may in turn create more custom for your business.
Handling mail This section will help you to evidence Learning Outcome 2: Understand how to handle mail.
Learning objective Place in Assessment 2. Explain the purpose of correctly receiving, checking and sorting mail and packages both incoming and outgoing. There may be invoices, quotations, estimated orders, applications for jobs and advertising material.
In a large firm, mail room staff may start before other office workers in order to make sure that all the mail has been taken round to the departments by the time the office workers are ready to start. Letters may be open in the mail room or may be distributed unopened. One type of letter will be open only by the person to whom it is addressed.
This is a letter marked personal, private or confidential, which would be handed to the addressee unopened as soon as possible. In the small office, the manager may open and deal with the letters himself. This will spread the workload over the afternoon and prevent having to work late.
Recording all outgoing items in an Outgoing Mail Register is good business practice.
Complete the table below with the following information: Is the most used mail Usually the mail is sent in an unsealed service.Aug 14, · Assemble the HACCP team. Describe the food and its distribution. Describe the intended use and consumers of the food. Develop a flow diagram which describes the process.
Business and Administration Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment.
|How to Live a Good Life: Advice from Wise Persons||Here are the overview of activities for personal hygiene worksheets level 1 which you can use in your language arts classses in school.|
|Department of Health | 7 Personal hygiene||Establish a system to monitor control of the CCP. During hazard identification, evaluation, and subsequent operations in designing and applying HACCP systems, consideration must be given to the impact of raw materials, ingredients, food manufacturing practices, role of manufacturing processes to control hazards, likely end-use of the product, categories of consumers of concern, and epidemiological evidence relative to food safety.|
|Unit two: Principles of providing administrative services | Diaconu Diana - attheheels.com||Debbie Slack Debbie Slack::|
The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then. The health assessment and physical examination are the first steps toward providing safe and competent nursing care.
The nurse is in a unique position to determine each patient’s current health status, distinguish variations from the norm, and recognize improvements or deterioration in . Humanitarian Charter and Minimum Standards in Humanitarian Response 82 Water supply, sanitation and hygiene promotion (WASH) Standard 3 Water facilities.
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§ Implementation of Texas Essential Knowledge and Skills for Agriculture, Food, and Natural Resources, Adopted (a) The provisions of this subchapter shall be implemented by school districts beginning with the school year.